Help & Support
Help & Support
Have a question or need assistance? We're here to help — reach us at contact@kaiwear.com.
Returns & Refunds
We want you to love your order. If something isn't right, here's how we handle it.
⚠️ Final Sale Notice: Items marked "Sale" or purchased with a discount of 20% or more are final sale and are not eligible for returns or exchanges.
Return Window
You have 30 days from the date of delivery to request a return on full-price items.
Defective or Wrong Items
If you received a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos. We'll send a replacement or issue a full refund at no cost to you.
Fit Issues (correct size received)
If your item fits differently than expected but the correct size was delivered, you may return it for store credit only (no cash refund). Items must be unworn, unwashed, and in original condition. Return shipping is the customer's responsibility.
Change of Mind
Items must be unworn, unwashed, and in original condition. Return shipping is the customer's responsibility.
Non-Returnable Items
- Final sale & discounted items (20%+ off)
- Hats, beanies, and accessories (for hygiene reasons)
- Items without original tags
How to Start a Return
Email us at contact@kaiwear.com before sending anything back. We'll review your request and respond within 2 business days.
Refunds
Once your return is received and inspected, we'll notify you of approval or rejection. Approved refunds are processed within 5–7 business days to your original payment method. Store credit is issued immediately upon approval.